Help Desk

No, you don’t have a joining fee nor any penalty for delegating one time projects.

All plans are valid for 30 days. However, you are most welcome to discuss the scope of the project and the sales representative can make alterations as per the requirement.

Yes, you can upgrade the plan at any time by just paying the difference amount. No extra charges are applicable.

You can hire 2 VA’s in the HMA – 80 and HMA – 160 hour plans. You can form a team and delegate diverse tasks accordingly. The HMA – 40 hour plan can be altered as per management’s discretion siting operational constraints.

Yes, we do have MBA’s, Engineers, Medical professionals on demand. We would love to discuss the scope of the project and provide you with.

Yes, we would always reward you for your loyalty. We always want our clients to build a strong rapport with the Virtual Assistant as it is fruitful for your business and eventually our company.

We understand there would be a discomfort, either personal Or Business related. Hence we do not penalize you for this. You can discuss the issue with the Virtual Assistant and also send a mail to the feedback team on sales@advancedsoftwarellc.com. We shall have the account kept on hold for you at no cost. You can resume anytime by just informing 3 business days in advance.

No, at HMA we do not ask for any commitment. We understand, “If you like our services and quality, We would always be your first choice”.

We adhere to the Data Protection Act requirements. We have advanced internet firewalls, antivirus software’s, restricted internet access and usage policies, no cell phones allowed on operations floor, no writing material, 24/7 manned security with IP cameras. There is background check done for all Virtual Assistants hired at advanced software llc for moral character. Your data is safeguarded by all means.

Our admin office is at Chesapeake, Virginia (United States) and Operations in Delhi, USA.

100% of the paid amount will be refunded within 5 business days if we do not get the account started in 2 business days after receiving the payment.
Once you request your account to be setup and virtual assistant is allocated to your task, no refunds are possible for cancellation of services for any reasons.
***Refunds will be given at the discretion of the management.